General Terms and Conditions of Sale

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1. PREAMBLE

1.1. These general terms and conditions of sale (hereinafter the «GTC») govern the purchase of accommodation, breakfast and any other service offered by HOSTEL VIEUX LYON, whose registered office is located at 41-45 Montée du Chemin Neuf, 69005 Lyon, registered with the Lyon Trade and Companies Register under number 920 259 488 (hereinafter the «Establishment»), to customers of the HOSTEL VIEUX LYON youth hostel (hereinafter the «Client»).

1.2. These GTC apply to individual bookings for fewer than six (6) people. Group bookings are subject to Hostel20’s General Terms and Conditions of Sale for Groups, in accordance with the provisions of Article 3.2. For bookings made through third-party booking platforms (Booking.com, Airbnb, Expedia, Hostelworld, etc.), the specific terms of those platforms also apply. In the event of any contradiction, the terms specific to the relevant booking channel shall prevail for the provisions they govern.

1.3. These GTC are provided to the Client before their booking is confirmed. The Client acknowledges having read and accepted them without reservation when confirming their booking.

1.4. Confirmation of the booking implies acceptance of these GTC and the Client’s undertaking to pay for the booked services.

1.5. The applicable version of the GTC is the version in force on the date of the booking.

2. CONTRACT BETWEEN THE PARTIES

2.1. The contract concluded between the Establishment and the Client (hereinafter the «Contract») concerns the provision of accommodation and associated services. The Client acknowledges that the Establishment remains permanently under the operator’s control. The Contract does not confer on the Client any tenancy rights, leasehold rights or other property rights over the premises made available to them.

2.2. The Contract comprises the Client’s booking, these GTC and the Establishment’s house rules.

3. BOOKING

3.1. The Customer may make a booking:

• On the Establishment’s website: https://hostel-lyoncentre.com
• At the Establishment’s reception desk; ;
• By telephone; ;
• By email: contact@hostel-lyoncentre.com; ;
• Through third-party booking platforms (Booking.com, Airbnb, Expedia, Hostelworld, etc.).

3.2. Group bookings

Any booking for six (6) people or more is considered a group booking and is governed by Hostel20«s General Terms and Conditions of Sale for Groups, to the exclusion of these General Terms and Conditions of Sale. This threshold also applies when separate bookings are combined where they concern the same group or the same stay. For any group booking enquiry, the Customer must contact the Groups department at the following address: groupe@hostel20.fr, or submit their request directly via the »Group bookings” link available on the Establishment’s website. Any group booking must be the subject of a specific request to the Groups department and confirmation by that department.

3.3. An individual booking may only be made by an adult with legal capacity. A minor may stay at the Establishment only if accompanied by a responsible adult.

3.4. The Customer selects the services they wish to book and provides the information necessary for the booking, in particular their contact details and bank card details when these are requested to guarantee the booking. A confirmation email is sent to the Customer at the email address provided when making the booking.

3.5. Individual bookings are limited to seven (7) consecutive nights, renewable. A Customer wishing to extend their stay must make a new booking, subject to availability and acceptance by the Establishment.

3.6. The Customer is responsible for checking the accuracy of the information appearing on their booking and for immediately reporting any error to the Establishment. The choice and purchase of the services are their sole responsibility.

3.7. The Establishment reserves the right to refuse a booking or accept it subject to special conditions in the event of an issue relating to one or more previous bookings or an ongoing dispute with the Customer, within the limits permitted by the applicable regulations.

3.8. The booking is considered final after confirmation of its acceptance by the Establishment or by the relevant booking platform.

3.9. Any request to amend a booking after confirmation will be considered by the Establishment subject to availability. An amendment may result in a price adjustment, which must be accepted by the Customer.

4. PRICES

4.1. The services are provided at the prices in force at the time of booking.

4.2. Prices are calculated per private dormitory or per bed, depending on the type of accommodation selected, for the number of people and dates chosen. They include bed linen.

4.3. Prices are expressed in euros, including all taxes (VAT included), unless otherwise indicated. Bookings are payable in euros only. Any exchange fees related to conversion into a foreign currency remain payable by the Customer.

4.4. The rates displayed at the time of booking are firm and non-revisable for the booking concerned.

4.5. The tourist tax is not included in the accommodation rates. It is charged in addition, according to the rate applicable on the date of the stay and any exemptions provided for by law.

4.6. An invoice is issued by the Establishment and provided to the Client in accordance with the applicable legal provisions.

5. PAYMENT TERMS

5.1. Unless special conditions apply to the booking, the price of the services is payable in full no later than upon the Client’s arrival. The accepted payment methods are:

• Bank cards: Visa and Mastercard; ;
• Cash, within the applicable legal limits.

Depending on the rate conditions chosen, full or partial payment may be required at the time of booking.

5.2. Where additional services are booked during the stay, payment is due at the time they are ordered or used, according to the arrangements communicated by the Establishment. A supplementary invoice may be provided to the Client.

5.3. Where bank card details are requested at the time of booking, the card may be used to guarantee the booking and, under the conditions set out in these General Terms and Conditions and the selected rate, to settle the sums due, in particular in the event of late cancellation or no-show. The Establishment shall not be required to provide the services if the price has not been paid under the conditions stipulated. Payments shall only be considered final once the sums due have actually been collected.

5.4. Any late or non-payment shall render the outstanding sums immediately due and payable. The Establishment reserves the right to suspend or cancel the provision of services under the conditions permitted by the applicable regulations.

5.5. No additional fees may be charged to the Client for the use of a means of payment, beyond the costs actually incurred by the Establishment and within the limits permitted by the regulations.

6. SERVICES AND STAY AT THE ESTABLISHMENT

6.1. The Client must report to the reception desk of the Establishment on the first day of their booking. Keys may be collected from 3 p.m. until 10 p.m., local time (hereinafter referred to as «Check-in»).

6.2. Upon arrival, the Client must present valid identification. The Establishment may also request presentation of the bank card used to guarantee the booking, where necessary.

6.3. The Client undertakes to comply strictly with the Establishment’s internal regulations, which will be communicated to them upon arrival.

6.4. The Client undertakes to use the services for their intended purpose and to take care of the premises, equipment and facilities to which they have access.

6.5. The Client remains responsible for their personal belongings, equipment and valuables brought into the Establishment, subject to the applicable legal provisions governing hoteliers’ liability.

6.6. Access to the Establishment is secured. The Client may not bring in external persons without the prior authorisation of the Establishment’s staff.

6.7. The Establishment is accessible to Clients 24 hours a day, 7 days a week, subject to compliance with the access and security procedures communicated by the staff.

6.8. The Client must return the keys provided by the Establishment on the day of departure, no later than 11 a.m. (hereinafter the «Check-out»).

7. CANCELLATION AND NO-SHOW

7.1. Cancellation or no-show by the Client

The cancellation conditions depend on the rate selected at the time of booking. For a non-refundable booking, the total booking amount remains due in the event of cancellation, regardless of the date, under the conditions set out at the time of booking. For a flexible-rate booking, the following conditions apply:

• Cancellation at least 24 hours before the scheduled start of Check-in: no charge or cancellation fee will be applied.
• Cancellation less than 24 hours before the scheduled start of Check-in: the total amount of the stay will be charged.

In the event of the Client’s no-show on the scheduled arrival date, the total amount of the stay will be charged, in accordance with the selected rate conditions. The Client is considered absent («no-show») if they have not arrived and have not contacted the Establishment’s reception, by any means whatsoever, before 8 a.m. on the day after the first booked night. After this time, the Establishment reserves the right to consider the booking cancelled and to put the accommodation concerned back on sale, without prejudice to the sums due under the booking.

The specific conditions of third-party booking platforms may also apply.

7.2. Cancellation by the Establishment

The Establishment reserves the right to cancel a booking in the event of a payment dispute with the Client, behaviour incompatible with the house rules, or where a serious risk exists to the health or safety of Clients or staff. The Establishment may also cancel a booking in the event of force majeure, under the conditions set out in Article 9. In the event of cancellation initiated by the Establishment, any sums already paid for services not provided will be refunded in full to the Client.

8. LIABILITY – DAMAGE – THEFT

8.1. The Client is responsible for material damage caused to the Establishment, its equipment and its facilities, resulting from their actions or those of persons they have brought into the Establishment. The necessary repairs or replacements may be charged to them upon presentation of the corresponding supporting documents.

8.2. The Establishment’s liability regarding theft, loss or deterioration of personal belongings brought by the Client is governed by the provisions of Articles 1952 to 1954 of the Civil Code relating to hoteliers’ liability.

8.3. The Establishment shall not be held liable for damage resulting from the Client’s fault, an unforeseeable and insurmountable act of a third party or force majeure, under the conditions provided for by the applicable regulations.

8.4. The Client is invited to take out personal public liability insurance covering any damage they may cause to third parties or to the Establishment. This invitation in no way limits the legal liabilities of the Establishment or the Client.

9. UNFORESEEN EVENTS AND FORCE MAJEURE

9.1. The Establishment shall not be held liable for non-performance or delay in the performance of its obligations where these result from an event of force majeure within the meaning of Article 1218 of the Civil Code.

9.2. In the event of force majeure, the Parties shall endeavour to seek a solution suited to the circumstances and assess the consequences of this event for the performance of the Contract. Where force majeure makes it permanently impossible to provide the reserved services, the Contract may be terminated in accordance with the applicable legal provisions. Amounts paid for services not provided shall then be refunded, subject to the applicable legal provisions.

10. COMPLAINTS AND DISPUTES

10.1. These GTCs are governed by French law. In the event of a dispute relating to their interpretation or performance, the Parties shall endeavour to seek an amicable solution. Failing amicable agreement, the dispute shall be brought before the competent courts in accordance with the rules of ordinary law and the applicable provisions of the Consumer Code. The reference language for the resolution of any disputes is French.

10.2. Any complaint relating to the stay must be sent by email to the following address: contact@hostel-lyoncentre.com, as soon as possible and, where possible, no later than seven (7) days following the departure date. This time limit does not, however, deprive the Customer of the rights and remedies available to them under the applicable regulations.

10.3. Consumer mediation

In accordance with the provisions of the Consumer Code, the consumer Customer may have free recourse to a consumer mediator for the amicable resolution of a dispute with the Establishment, after first submitting a written complaint to the latter and in the absence of a satisfactory solution.

11. INTELLECTUAL PROPERTY

The Customer undertakes not to reproduce, represent, adapt or modify the distinctive signs of Hostel20 and/or the Establishment, in particular the trademarks, trade names and logos, without the prior written authorisation of their owner.

12. PERSONAL DATA

12.1. In the context of the reservation and provision of services, the Establishment is required to collect and process certain personal data concerning the Customer, in particular their contact details, information relating to their reservation and the data necessary to manage their stay.

12.2. This data is used in particular for:

• Managing reservations and stays; ;
• Invoicing and monitoring payments; ;
• Communication with the Client; ;
• Compliance with the legal and regulatory obligations of the Establishment.

12.3. Personal data is retained for the periods necessary for the purposes for which it is collected and in accordance with applicable legal obligations.

12.4. In accordance with the applicable regulations on the protection of personal data, in particular the General Data Protection Regulation (GDPR), the Client has the rights of access, rectification, erasure, restriction and, where applicable, objection and portability of their data. The Client may exercise their rights by sending their request to the following address: contact@hostel-lyoncentre.com. Further information on the processing of personal data is available in Hostel20's privacy policy.

13. NO RIGHT OF WITHDRAWAL

In accordance with Article L.221-28, 12° of the French Consumer Code, accommodation services provided on a specified date or during a specified period are not subject to the fourteen (14)-day right of withdrawal applicable to certain distance contracts. Consequently, any accommodation booking made for specified dates is subject to the cancellation conditions set out in Article 7 of these GTCs.